diff options
| author | Tijl Coosemans <tijl@FreeBSD.org> | 2021-08-25 15:29:51 +0200 |
|---|---|---|
| committer | Tijl Coosemans <tijl@FreeBSD.org> | 2022-03-11 15:49:48 +0100 |
| commit | 982e968ef61a94e0de75d733e9036e5c60afca34 (patch) | |
| tree | 6beacb77eeac3d323af5c7e168890caa5c1fa2c8 /print/hplip/files/patch-doc_troubleshooting.html | |
| parent | deskutils/virt-manager: update to 4.0.0 (diff) | |
print/hplip(-plugin): update to 3.22.2
- Convert post-patch to real patches because they are easier to
maintain.
- Fix a NULL dereference in the scanner backend when D-Bus isn't
running.
- Depend on sysutils/py-distro to make hp-toolbox (Device Manager) work
again.
- Upstream switched to Avahi for mDNS support. Rename the SNMP option
to NETWORK because it's not just SNMP now.
- Don't install some programs related to uninstalling and upgrading of
HPLIP and the installation of firmware plugins because they circumvent
the package system.
- Install icons in share/icons so desktops can choose an appropriate
resolution.
Portions taken from a patch by Oleg Sidorkin <osidorkin@gmail.com>.
PR: 255586, 257034, 257512
Diffstat (limited to 'print/hplip/files/patch-doc_troubleshooting.html')
| -rw-r--r-- | print/hplip/files/patch-doc_troubleshooting.html | 46 |
1 files changed, 46 insertions, 0 deletions
diff --git a/print/hplip/files/patch-doc_troubleshooting.html b/print/hplip/files/patch-doc_troubleshooting.html new file mode 100644 index 000000000000..5792f3213b2b --- /dev/null +++ b/print/hplip/files/patch-doc_troubleshooting.html @@ -0,0 +1,46 @@ +--- doc/troubleshooting.html.orig 2022-02-23 07:41:04 UTC ++++ doc/troubleshooting.html +@@ -25,7 +25,7 @@ section describes what is currently enabled or disable + example if you are having a problem setting up your parallel printer + check to be sure that pp-build=yes--if it does not you'll need to + reinstall hplip and enable parallel support.<span style="font-style: italic;"><span style="font-style: italic;"><span style="font-style: italic;"><span style="font-style: italic;"></span></span></span><br></span><h3 class="showhide_heading" id="System_Defaults">I/O Problems (Printer is not detected)</h3> +-<p>If the printer is not being detected by hp-setup check the following items:</p><p style="font-style: italic;">Is the printer supported by HPLIP?</p><p style="font-style: italic;">Is the printer powered on?</p><p style="font-style: italic;">Is the printer connected correctly with the proper type of cable?</p><p style="font-style: italic;">Is the printer in an error state? (i.e. out of paper, out of ink, etc.)</p><p style="font-style: italic;">Is the cable (usb/parallel/ethernet) in good working condition?</p><p><span style="font-weight: bold;">USB</span></p><p>If you run "/usr/lib/cups/backend/hp" you should get output similar to the following:</p><span style="font-style: italic;"> ++<p>If the printer is not being detected by hp-setup check the following items:</p><p style="font-style: italic;">Is the printer supported by HPLIP?</p><p style="font-style: italic;">Is the printer powered on?</p><p style="font-style: italic;">Is the printer connected correctly with the proper type of cable?</p><p style="font-style: italic;">Is the printer in an error state? (i.e. out of paper, out of ink, etc.)</p><p style="font-style: italic;">Is the cable (usb/parallel/ethernet) in good working condition?</p><p><span style="font-weight: bold;">USB</span></p><p>If you run "/usr/local/libexec/cups/backend/hp" you should get output similar to the following:</p><span style="font-style: italic;"> + direct + hp:/usb/HP_Color_LaserJet_CP1515n?serial=00XXXXXXXXXX "HP Color + LaserJet CP1515n" "HP Color LaserJet CP1515n USB +@@ -42,28 +42,28 @@ enterprises.11.2.3.9.1.1.7.0 + LaserJet + + 3380;CLS:PRINTER;DES:Hewlett-Packard LaserJet +-3380;MEM:23MB;COMMENT:RES=1200x1;" </span><br><br>If it does not there may be an snmp problem on your system and/or network.<br><br><span style="font-weight: bold;">Parallel<br><br></span>Was HPLIP installed with parallel support? Run hp-check -t and look in the for the following output:<br><br><span style="font-style: italic;"> # Following values are determined at configure time and cannot be changed.<br> [configure]<br> network-build=yes<br> pp-build=no<br> gui-build=yes<br> scanner-build=yes<br> fax-build=yes<br> dbus-build=yes<br> cups11-build=no<br> doc-build=yes<br> shadow-build=no<br> foomatic-drv-install=yes<br> foomatic-ppd-install=no<br> foomatic-rip-hplip-install=yes<br> internal-tag=2.8.5.23<br></span><span style="font-style: italic;"></span><br>Find the section:<br><br><span style="font-style: italic;"> pp-build=no<br><br><span style="font-style: italic;"></span></span>This should be "<span style="font-style: italic;">pp-build=yes</span>".<br><br>Is the ppdev module loaded?<br><br>Look for the output results from the hp-check -t for the following:<br><br><span style="font-style: italic;"> Checking for dependency: ppdev - Parallel port support kernel module....</span><br style="font-style: italic;"><span style="font-style: italic;"> OK, found.</span><br><span style="font-weight: bold;"><span style="font-weight: bold;"><br></span></span>If you are missing the ppdev module you can try running:<br><br> <span style="font-style: italic;">modprobe ppdev</span><br><br>Is your parallel port set to ECP mode in the BIOS?<br><br>If you run /usr/lib/cups/backend/hp do you should get an output similar to the following:<br><br><span style="font-style: italic;"> ++3380;MEM:23MB;COMMENT:RES=1200x1;" </span><br><br>If it does not there may be an snmp problem on your system and/or network.<br><br><span style="font-weight: bold;">Parallel<br><br></span>Was HPLIP installed with parallel support? Run hp-check -t and look in the for the following output:<br><br><span style="font-style: italic;"> # Following values are determined at configure time and cannot be changed.<br> [configure]<br> network-build=yes<br> pp-build=no<br> gui-build=yes<br> scanner-build=yes<br> fax-build=yes<br> dbus-build=yes<br> cups11-build=no<br> doc-build=yes<br> shadow-build=no<br> foomatic-drv-install=yes<br> foomatic-ppd-install=no<br> foomatic-rip-hplip-install=yes<br> internal-tag=2.8.5.23<br></span><span style="font-style: italic;"></span><br>Find the section:<br><br><span style="font-style: italic;"> pp-build=no<br><br><span style="font-style: italic;"></span></span>This should be "<span style="font-style: italic;">pp-build=yes</span>".<br><br>Is the ppdev module loaded?<br><br>Look for the output results from the hp-check -t for the following:<br><br><span style="font-style: italic;"> Checking for dependency: ppdev - Parallel port support kernel module....</span><br style="font-style: italic;"><span style="font-style: italic;"> OK, found.</span><br><span style="font-weight: bold;"><span style="font-weight: bold;"><br></span></span>If you are missing the ppdev module you can try running:<br><br> <span style="font-style: italic;">modprobe ppdev</span><br><br>Is your parallel port set to ECP mode in the BIOS?<br><br>If you run /usr/local/libexec/cups/backend/hp do you should get an output similar to the following:<br><br><span style="font-style: italic;"> + direct + hp:/par/HP_LaserJet?serial=00XXXXXXXXXX "HP + LaserJet" "HP LaserJet PAR 00XXXXXXXXXX HPLIP" + "MFG:HP;MDL:HP + +-LaserJet ;CLS:PRINTER;DES:HP LaserJet ;SN:00XXXXXXXXXX;"</span><br><br>If the /usr/lib/cups/backend/hp does not detect the printer, HPLIP will not function.<h3 class="showhide_heading" id="Add_ons">Functionality Problems (print, scan, fax)</h3> +-<p style="font-weight: bold;">Print</p><p>Is the printer on-line and not in an error state?</p><p>If you run hp-check -t, are there any problems reported?</p><p>In the "hp-check -t", verify that the printer is configured:</p><p>Verify in the section DISCOVERED USB DEVICES that the printer is displayed.</p><p>Verify in the section INSTALLED CUPS PRINTER QUEUES that the printer queue is displayed.</p><p>Verify on the line PPD: that the ppd file matches the printer model.</p>Example:<br><br style="font-style: italic;"><span style="font-style: italic;"> --------------------------</span><br style="font-style: italic;"><span style="font-style: italic;"> | DISCOVERED USB DEVICES |</span><br style="font-style: italic;"><span style="font-style: italic;"> --------------------------</span><br style="font-style: italic;"><br style="font-style: italic;"><span style="font-style: italic;"> No devices found.</span><br style="font-style: italic;"><br style="font-style: italic;"><span style="font-style: italic;"> ---------------------------------</span><br style="font-style: italic;"><span style="font-style: italic;"> | INSTALLED CUPS PRINTER QUEUES |</span><br style="font-style: italic;"><span style="font-style: italic;"> ---------------------------------</span><br style="font-style: italic;"><br style="font-style: italic;"><span style="font-style: italic;"> Photosmart_3300</span><br style="font-style: italic;"><span style="font-style: italic;"> ---------------</span><br style="font-style: italic;"><span style="font-style: italic;"> Type: Printer</span><br style="font-style: italic;"><span style="font-style: italic;"> Installed in HPLIP?: Yes, using the hp: CUPS backend.</span><br style="font-style: italic;"><span style="font-style: italic;"> Device URI: hp:/net/Photosmart_3300_series?ip=15.252.39.136</span><br style="font-style: italic;"><span style="font-style: italic;"> PPD: /etc/cups/ppd/Photosmart_3300.ppd</span><br style="font-style: italic;"><span style="font-style: italic;"> PPD Description: HP PhotoSmart 3300 Foomatic/hpijs, hpijs 2.8.2.10 - HPLIP 2.8.2</span><br style="font-style: italic;"><span style="font-style: italic;"> Printer status: printer Photosmart_3300 is idle. enabled since Tue 27 May 2008 01:58:02 PM PDT</span><br style="font-style: italic;"><span style="font-style: italic;"> Communication status: Good</span><br><br>Are you able to print from any application?<br><br>View the syslog and try to print do you see any errors?<br><br> Run:<br> <span style="font-style: italic;"> tail -f /var/log/messages</span><p>The ++LaserJet ;CLS:PRINTER;DES:HP LaserJet ;SN:00XXXXXXXXXX;"</span><br><br>If the /usr/local/libexec/cups/backend/hp does not detect the printer, HPLIP will not function.<h3 class="showhide_heading" id="Add_ons">Functionality Problems (print, scan, fax)</h3> ++<p style="font-weight: bold;">Print</p><p>Is the printer on-line and not in an error state?</p><p>If you run hp-check -t, are there any problems reported?</p><p>In the "hp-check -t", verify that the printer is configured:</p><p>Verify in the section DISCOVERED USB DEVICES that the printer is displayed.</p><p>Verify in the section INSTALLED CUPS PRINTER QUEUES that the printer queue is displayed.</p><p>Verify on the line PPD: that the ppd file matches the printer model.</p>Example:<br><br style="font-style: italic;"><span style="font-style: italic;"> --------------------------</span><br style="font-style: italic;"><span style="font-style: italic;"> | DISCOVERED USB DEVICES |</span><br style="font-style: italic;"><span style="font-style: italic;"> --------------------------</span><br style="font-style: italic;"><br style="font-style: italic;"><span style="font-style: italic;"> No devices found.</span><br style="font-style: italic;"><br style="font-style: italic;"><span style="font-style: italic;"> ---------------------------------</span><br style="font-style: italic;"><span style="font-style: italic;"> | INSTALLED CUPS PRINTER QUEUES |</span><br style="font-style: italic;"><span style="font-style: italic;"> ---------------------------------</span><br style="font-style: italic;"><br style="font-style: italic;"><span style="font-style: italic;"> Photosmart_3300</span><br style="font-style: italic;"><span style="font-style: italic;"> ---------------</span><br style="font-style: italic;"><span style="font-style: italic;"> Type: Printer</span><br style="font-style: italic;"><span style="font-style: italic;"> Installed in HPLIP?: Yes, using the hp: CUPS backend.</span><br style="font-style: italic;"><span style="font-style: italic;"> Device URI: hp:/net/Photosmart_3300_series?ip=15.252.39.136</span><br style="font-style: italic;"><span style="font-style: italic;"> PPD: /usr/local/etc/cups/ppd/Photosmart_3300.ppd</span><br style="font-style: italic;"><span style="font-style: italic;"> PPD Description: HP PhotoSmart 3300 Foomatic/hpijs, hpijs 2.8.2.10 - HPLIP 2.8.2</span><br style="font-style: italic;"><span style="font-style: italic;"> Printer status: printer Photosmart_3300 is idle. enabled since Tue 27 May 2008 01:58:02 PM PDT</span><br style="font-style: italic;"><span style="font-style: italic;"> Communication status: Good</span><br><br>Are you able to print from any application?<br><br>View the syslog and try to print do you see any errors?<br><br> Run:<br> <span style="font-style: italic;"> tail -f /var/log/messages</span><p>The + possible errors presented in the "messages" log can be varied. + You may need to reference your Linux distribution documentation + for more information.</p><p>View the cups log and try to print do you see any errors?</p><p>To view the cups log:<br> <span style="font-style: italic;">Edit +-the file /etc/cups/cupsd.conf to change the loglevel to debug, then ++the file /usr/local/etc/cups/cupsd.conf to change the loglevel to debug, then + restart cups /etc/init.d/cups restart (or the command may be /etc/init.d/cupsys + restart depending on your system configuration).</span></p><p style="font-weight: bold;">Scan</p>Is the printer on-line and not in an error state?<br><br>If you run hp-check -t are there any problems?<br><br>Within + the "hp-check -t" output, verify that the sane is configured correctly + in the SANE CONFIGURATION section. Here is an example of what you +-should see after running hp-check -t:<br><br><span style="font-style: italic;"> 'hpaio' in '/etc/sane.d/dll.conf'...</span><br style="font-style: italic;"><span style="font-style: italic;"> OK, found. SANE backend 'hpaio' is properly set up.</span><br style="font-style: italic;"><br style="font-style: italic;"><span style="font-style: italic;"> Checking output of 'scanimage -L'...</span><br style="font-style: italic;"><span style="font-style: italic;"> </span><br style="font-style: italic;"><span style="font-style: italic;"> No scanners were identified. If you were expecting something different,</span><br style="font-style: italic;"><span style="font-style: italic;"> check that the scanner is plugged in, turned on and detected by the</span><br style="font-style: italic;"><span style="font-style: italic;"> sane-find-scanner tool (if appropriate). Please read the documentation</span><br style="font-style: italic;"><span style="font-style: italic;"> which came with this software (README, FAQ, manpages).</span><br><br>If ++should see after running hp-check -t:<br><br><span style="font-style: italic;"> 'hpaio' in '/usr/local/etc/sane.d/dll.d/hpaio'...</span><br style="font-style: italic;"><span style="font-style: italic;"> OK, found. SANE backend 'hpaio' is properly set up.</span><br style="font-style: italic;"><br style="font-style: italic;"><span style="font-style: italic;"> Checking output of 'scanimage -L'...</span><br style="font-style: italic;"><span style="font-style: italic;"> </span><br style="font-style: italic;"><span style="font-style: italic;"> No scanners were identified. If you were expecting something different,</span><br style="font-style: italic;"><span style="font-style: italic;"> check that the scanner is plugged in, turned on and detected by the</span><br style="font-style: italic;"><span style="font-style: italic;"> sane-find-scanner tool (if appropriate). Please read the documentation</span><br style="font-style: italic;"><span style="font-style: italic;"> which came with this software (README, FAQ, manpages).</span><br><br>If + you do not see this or get an error, edit the dll.conf file and add + hpaio. If the scanner is not detect using the scanimage be + sure that the printer is supported and working correctly.<br><p style="font-weight: bold;">Fax </p>Is the printer powered on and not in an error state?<br><br>If you run hp-check -t are there any problems?<br><br>If + you run hp-check -t is there a fax queue installed? You should +-see output similar to the following after running hp-check -t:<br><br><span style="font-style: italic;"> Photosmart_3300_fax</span><br style="font-style: italic;"><span style="font-style: italic;"> -------------------</span><br style="font-style: italic;"><span style="font-style: italic;"> Type: Fax</span><br style="font-style: italic;"><span style="font-style: italic;"> Installed in HPLIP?: Yes, using the hpfax: CUPS backend.</span><br style="font-style: italic;"><span style="font-style: italic;"> Device URI: hpfax:/net/Photosmart_3300_series?ip=15.252.39.136</span><br style="font-style: italic;"><span style="font-style: italic;"> PPD: /etc/cups/ppd/Photosmart_3300_fax.ppd</span><br style="font-style: italic;"><span style="font-style: italic;"> PPD Description: HP Fax</span><br style="font-style: italic;"><span style="font-style: italic;"> Printer status: printer Photosmart_3300_fax is idle. enabled since Thu 22 May 2008 01:32:01 PM PDT</span><br style="font-style: italic;"><span style="font-style: italic;"> Communication status: Good</span><br><br>Is the phone line connected to the multifunction printer?<br><br>Can you fax a different document? (i.e. ensure that this is not a document-specific problem)<br><br>Is the receiving fax machine or device on-line and able to accept faxes?<br><h3 class="showhide_heading" id="Add_ons"><br></h3> ++see output similar to the following after running hp-check -t:<br><br><span style="font-style: italic;"> Photosmart_3300_fax</span><br style="font-style: italic;"><span style="font-style: italic;"> -------------------</span><br style="font-style: italic;"><span style="font-style: italic;"> Type: Fax</span><br style="font-style: italic;"><span style="font-style: italic;"> Installed in HPLIP?: Yes, using the hpfax: CUPS backend.</span><br style="font-style: italic;"><span style="font-style: italic;"> Device URI: hpfax:/net/Photosmart_3300_series?ip=15.252.39.136</span><br style="font-style: italic;"><span style="font-style: italic;"> PPD: /usr/local/etc/cups/ppd/Photosmart_3300_fax.ppd</span><br style="font-style: italic;"><span style="font-style: italic;"> PPD Description: HP Fax</span><br style="font-style: italic;"><span style="font-style: italic;"> Printer status: printer Photosmart_3300_fax is idle. enabled since Thu 22 May 2008 01:32:01 PM PDT</span><br style="font-style: italic;"><span style="font-style: italic;"> Communication status: Good</span><br><br>Is the phone line connected to the multifunction printer?<br><br>Can you fax a different document? (i.e. ensure that this is not a document-specific problem)<br><br>Is the receiving fax machine or device on-line and able to accept faxes?<br><h3 class="showhide_heading" id="Add_ons"><br></h3> + <p> + </p> + |